When one of America's largest electronic surveillance systems was
launched in Palo Alto a year ago, it sparked an immediate national
uproar. The new system tracked roughly 9 million Americans,
broadcasting their photographs and personal information on the
Internet; 700,000 web-savvy young people organized online protests in
just days. Time declared it "Gen Y's first official revolution," while a Nation
blogger lauded students for taking privacy activism to "a mass scale."
Yet today, the activism has waned, and the surveillance continues
largely unabated.
Generation Y's "revolution" failed partly
because young people were getting what they signed up for. All the
protesters were members of Facebook, a popular social networking site,
which had designed a sweeping "news feed" program to disseminate
personal information that users post on their web profiles. Suddenly
everything people posted, from photos to their relationship status, was
sent to hundreds of other users in a feed of time-stamped updates.
People complained that the new system violated their privacy. Facebook
argued that it was merely distributing information users had already
revealed. The battle -- and Facebook's growing market dominance in the
past year -- show how social networking sites are rupturing the
traditional conception of privacy and priming a new generation for
complacency in a surveillance society. Users can complain, but the
information keeps flowing.
Facebook users did not recognize how
vulnerable their information was within the site's architecture. The
initial protests drew an impressive 8 percent of users, but they
quickly subsided after Facebook provided more privacy options. Today
the feed is the site's nerve center. Chris Kelly, Facebook's chief
privacy officer, said that when he speaks on campuses these days,
students approach him to say that while they initially "hated" the
feed, now they "can't live without it."
Still, Facebook hit a
similar privacy snag in November after it launched Beacon, a "social
advertising" program that broadcast users' profile pictures and private
activities as advertising bulletins. When a Facebook user bought a
product on one of dozens of other websites, for example, the
information was sent to Facebook and distributed across the user's
network as a "personal" ad. ("Joe Johnson rented Traffic at
Blockbuster," for example.) Many users had their pictures and actions
morphed into advertisements without their consent, turning private
commerce into public endorsements. That could be an illegal
appropriation, according to Daniel Solove and William McGeveran, two
law professors who specialize in digital privacy and who blogged about
the issue.
MoveOn.org formed a Facebook group to demand that
Beacon switch to "opt-in" -- a default to protect uninformed users --
and allow people to reject the program in one click. The group drew
less than .2 percent of Facebook members, far less than during last
year's feed protest, but this time MoveOn helped the protest group
press specific reforms, generate critical media attention and even
rattle some advertisers, who backtracked on using Beacon.
Facebook
buckled, agreeing to make the ads opt-in and allowing people to reject
the whole program, for now. Facebook founder Mark Zuckerberg apologized
to users on the company blog, explaining the problem in the language of
the new privacy. "When we first thought of Beacon, our goal was to
build a simple product to let people share information across sites
with their friends," he wrote. "It had to be lightweight so it wouldn't
get in people's way as they browsed the web, but also clear enough so
people would be able to easily control what they shared."
Yet
both Facebook and its privacy protesters largely operated within the
same model of privacy control -- opt-in versus opt-out, sharing versus
concealing. The traditional concept of privacy was largely absent from
the debate: the premise that what people do on other websites should
never be anyone else's business. After all, why would people want to
browse the web with "lightweight" surveillance broadcasting their
pictures and supposed endorsements of products they happen to buy? And
why do people continue to give pictures and personal information to a
company that reserves the right to use their photos -- and their very
identities -- to sell more advertising, products and market targeting
in the future?
Growing up online, young people assume their inner
circle knows their business. The "new privacy" is about controlling how
many people know -- not if anyone knows. "Information is not private
because no one knows it; it is private because the knowing is limited
and controlled," argues Danah Boyd, an anthropologist and
social-networking expert at the University of California, Berkeley, who
studied the feed controversy for a forthcoming article in the journal Convergence.
Facebook's Kelly also contends that privacy is shifting from an
"absolute right to be let alone" to an emphasis on control. "We don't
think [users are] losing privacy as long as there's a control machine
and access restrictions," he said in an interview.
The feed
rankled because it plucked personal details that previously existed in
a social context, limited by visitors' interest in a person, and
shattered any sense of concentric circles of control by broadcasting
them across wider networks. (Students list hundreds of acquaintances as
"Facebook friends," assuming that people they barely know don't check
their profiles often.) Boyd compares it to yelling over loud music at a
bar, only to find the music has stopped and everyone is staring at you.